Refund Policy

Refund Scenarios:

• Non-Delivery of Ordered Product: If a buyer pays for an order but does not receive the product, they have the option to request a refund.
• Double Payment for a Single Order: In cases where a buyer accidentally double-pays for an order, we respect the buyer's preference. If the buyer wishes to receive a refund for the extra payment, we will process it promptly. If the buyer prefers a full refund, we will proceed with the full refund, provided the order has not been delivered.
• Payment Verification Incomplete: To ensure that the payment for the order aligns with the actual account holder, we may request additional information from the buyer. If the buyer refuses to comply or fails to respond within 7 days, we will cancel the order and issue an immediate refund.
• Payment Amount Discrepancy: When the actual payment amount is less than the order amount, we will contact the buyer. If the buyer still wants the product, we will discuss delivering the corresponding quantity based on the actual payment. If the buyer prefers a refund or declines the delivery, we will initiate the refund promptly.

Non-Refundable Situations:

• Completed Order Delivery: If we have successfully delivered the ordered item to the buyer as per the order details, a refund cannot be processed.
• Unpaid Orders: Buyers cannot request refunds for orders that have not been genuinely paid for. The determination of payment status depends on the presence of a valid receipt record in the receiving account.

Refund Request Process:

Regarding refunds, please contact our customer service under reasonable conditions, providing the order number and the reason for the refund. If the request is approved, the refund will be credited back to the buyer's account or bank card, typically within 1-3 business days.